Zulutrade Support, Regulation & Company Information | STG

About ZuluTrade LogoZuluTrade Company Information

ZuluTrade launched in 2007 and is domiciled in Piraeus, Greece. Founded by Leon Yohai, the company was created to fill a void in the investment community of online platforms capable of auditing traders globally while simultaneously enabling traders to share information with other investors interested in their strategies. In 2017, ZuluTrade merged with financial services company Formax Group. More than 50 brokers are supported on the platform.

ZuluTrade is fully regulated in the U.S., Europe, and Japan, as of 2015. They are authorized by the Hellenic Capital Markets Commission (HCMC) under the name Triple-A Experts Investment Services S.A. (AAA).  They are fully compliant with the EU regulatory framework for copy trading service providers.

ZuluTrade has been registered with the U.S. Commodity Futures Trading Commission as an IB since 2010 and as a commodity trading advisor. In 2014, ZuluTrade was ordered to pay a hefty fine with the CFTC for opening hundreds of accounts for residents of U.S. sanctioned countries over a three-year stretch leading up to 2013. These types of fines are generally politically motivated and investors’ funds were never implicated, a ZuluTrade spokesperson said.

The ZuluTrade customer support team is available 24/5 from Sunday 21:00 UTC to Friday 22:00 UTC.

ZuluTrade provides e-mail, online live chat and telephone support, as well as a forum. They are also active across social media channels including Twitter (@ZuluTrade), Facebook, LinkedIn, and YouTube. ZuluTrade also offers a feedback page that is designed to help them improve. There is also a blog that is updated frequently.

The ZuluTrade team speaks the following languages: English, German, French, Italian, Spanish, Portuguese, Russian, Arabic, Chinese, Japanese, and Greek.

E-mail support for all languages is [email protected].

From our experience e-mail enquiries are normally responded to within 24 hours (even over the weekend).

Phone support includes in multiple languages and countries:

Central Support Hotline: +30 213 0176 399 (international charges might occur)

Europe

United Kingdom, London +44 20 3355 8805

Russia, Moscow +7 499 918 7378

Spain, Madrid +34 911 87 7655

Greece, Athens +30 213 0117 499

America

Mexico, Mexico City +52 55 4170 8137

Colombia, Cali +57 2 891 2645

 

 

Asia & Australia

Japan, Tokyo +81 3 4588 8774

Australia, Melbourne +61 3 9008 4202

 

 

So far, we’ve not been held in a queue when calling and have always gotten through the first time.

The active user forum currently supports seven categories, including Beginners Talk where newbies can ask questions. Other categories include Traders Performance, Trading Discussions, Affiliates Program, ZuluTrade Platform, ZuluTrade News, and Feedback & Suggestions.

The website can be viewed in more than two dozen languages.

In addition, ZuluTrade will send out e-mail notifications when new  Traders aka “signal providers” arrive on the social trading network (normally when they’ve demonstrated 4 positive months). E-mail notifications are also sent when a Trader you’re following changes their behaviour (trades much more or less than their usual average).

In our experience, ZuluTrade has always been helpful in responding to queries, professional in replies, and prompt in dealing with any issues. We do, however, find it easier to e-mail any more complex technical questions or issues. While telephone support will normally try and answer them (or call you back if they cannot straight away), unless it’s urgent, it’s often better to get a written reply via e-mail for future reference as well.

Please read our full review on ZuluTrade here.

 

 

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