Review of ZuluTrade Support
ZuluTrade provides e-mail, online live chat and telephone support, as well as a forum.
E-mail support in 3 languages:
English: [email protected]
Spanish: [email protected]
Chinese: [email protected]
From our experience e-mail enquiries are normally responded to within 24 hours (even over the week-end).
On-line support via the multinational ZuluTrade live Chat is available 24 hours a day, 7 days a week.
Phone support in multiple languages and countries:
United Kingdom, London +44-20-33558805
Deutschland, Frankfurt +49-69-2551-14435
Spain, Madrid +34-911-877655
Greece, Athens +30-213-0176-397
United States, New York +1-917-6282237
Mexico, Mexico City +52-55-41708137
Colombia, Cali +57-2-8912645
Japan, Tokyo +81-3-45888774
China, Beijing +86-10-84181720
Australia, Melbourne +61-39-0084202
Central Support Hotline +30-213-0176-399 (International charges might occur)
So far we’ve not been held in a queue when calling and have always got through first time
An active user forum where you can also ask questions in the beginners area. This also has areas in different languages.
In addition ZuluTrade will send out e-mail notifications when new “signal providers” arrive on the social trading network (normally when they’ve demonstrated 4 positive months). E-mail notifications are also sent when a “signal provider” you’re following changes their behaviour (trades much more or less than their usual average).
In our experience ZuluTrade have always been helpful in responding to queries, professional in replies and prompt in dealing with any issues. We do however find it easier to e-mail any more complex technical questions or issues. While telephone support will normally try and answer them (or call you back if they cannot straight away), unless it’s urgent, it’s often better to get a written reply via e-mail for future reference as well.